If you are unhappy with your current network’s coverage, call rates, or internet speed, you do not have to lose your number to switch. Pakistan’s Mobile Number Portability (MNP) system lets you move from one operator to another while keeping the exact same mobile number. This guide explains how MNP works in 2026, the codes and documents you need, how long it takes, and the rules that decide whether your request is approved.
What is Mobile Number Portability (MNP)?
Mobile Number Portability is a service that lets you change your mobile network operator while keeping your existing number. It has been available in Pakistan since 2007 and is regulated by the Pakistan Telecommunication Authority (PTA). The system is run centrally by the Pakistan MNP Database (PMD), which is jointly appointed by the operators, so a number can move between Jazz, Zong, Telenor, Ufone, and Warid without changing a single digit.
Pakistan uses a recipient-led porting model. This means you start the process with the new network you want to join — not your current one. Your new operator sends the porting request to your old operator on your behalf.
Before you port: eligibility rules
Your porting request can be rejected if you do not meet the basic eligibility criteria. Check all of these before you start:
- Your SIM must be active at the time of the request (not blocked or suspended).
- The number must be at least 60 days old on your current network. If you ported recently, you must wait 60 days before porting again.
- All dues must be cleared. For postpaid, clear any outstanding bill. For prepaid, any advance loan (udhaar balance) must be settled.
- Your CNIC must match PTA records for that number. You will need your original CNIC for biometric verification.
- The number should not be under any contractual lock-in or legal hold.
Step-by-step: how to port your number
The reliable, up-to-date method is to verify your details by SMS first, then complete a quick biometric at the new operator’s outlet.
Step 1 — Send the MNP SMS
From the number you want to switch, open your messaging app, type MNP, and send it to 667. This short code works on all networks. You will receive a reply containing your number, name, CNIC, and SIM details exactly as recorded with PTA. Standard SMS charges may apply.
This step matters because, thanks to MNP itself, a number’s prefix no longer guarantees which network it is on. The 667 reply gives the new operator accurate, PTA-aligned details so your port-in is processed correctly.
Step 2 — Visit the new operator’s franchise or service centre
Go to a franchise or customer service centre of the network you want to join, and ask for an MNP port-in. Take your original CNIC with you. You will fill out a short MNP form and provide a fingerprint for biometric verification — the same NADRA-linked check used for any new SIM in Pakistan.
Step 3 — Confirm the request
You will receive a confirmation SMS. Reply Y (Yes) to approve it. Your current operator may send a retention offer or call to convince you to stay — you can still proceed with the port if you wish.
Step 4 — Insert the new SIM and wait for activation
You will be given a new SIM for the network you are joining (your number stays the same). Insert it when instructed. There is usually a short downtime during the switch, after which your old number begins working on the new network.
How long does porting take?
For most prepaid users the switch completes within about 4 working days of submitting a valid request, and in many cases far sooner — often within 4 to 24 hours of biometric verification. Complex cases (postpaid accounts, mismatched CNIC records, or pending dues) can take longer or be rejected until the issue is resolved.
Fees and what does (and doesn’t) carry over
Porting itself is inexpensive and, during promotions, operators sometimes waive the fee entirely. You may pay a small charge for the new SIM kit and standard SMS charges. Fees are set by each operator and change over time, so confirm the current amount at the franchise before you start.
Important: when you switch networks, the following do not carry over to the new operator:
- Your remaining prepaid balance
- Any active call, SMS, or internet bundles
- Loyalty points or reward-program status
So it is best to port when your balance and bundles are close to exhausted, to avoid wasting them.
After porting: things to update
Because your number stays the same, most things keep working — but a few accounts re-verify against your network or SIM:
- Mobile banking and wallet apps (JazzCash, Easypaisa, bank apps) — you may need to re-verify your SIM.
- WhatsApp and OTP-based logins — usually seamless, but keep the phone reachable during the switch in case a re-verification code is needed.
- Two-factor authentication for email and social accounts — confirm you can still receive SMS codes after activation.
Frequently asked questions
Can I keep my number when I switch networks?
Yes. That is exactly what MNP is for. Whether you are on Jazz, Zong, Telenor, Ufone, or Warid, you can move to any other network and keep the same number, as long as you meet the eligibility rules.
What is the universal MNP code in Pakistan?
Send the word MNP to 667 from the number you want to switch. This works on every network and returns your PTA-registered details, which the new operator uses to process the port-in.
Is porting free?
It is usually very low cost and is sometimes free during promotions. You may pay a small SIM-kit charge and standard SMS fees. The exact amount is set by each operator, so confirm it at the franchise.
Will my prepaid balance and bundles transfer?
No. Your remaining balance, active bundles, and loyalty points are tied to your old network and are lost on porting. Use them up before you switch.
How many days does it take?
Typically up to about four working days, and often much faster — within hours of biometric verification for straightforward prepaid numbers.
Can I port a SIM I just bought?
No. A number must be at least 60 days old on its current network before it can be ported. The same 60-day wait applies after each port.
What if I change my mind?
You can cancel a porting request before it completes, but SIM-issuance or application charges are generally non-refundable. If you receive a retention offer from your current operator and decide to stay, you can decline the port.
Network procedures, codes, and fees can change. Always confirm the latest porting steps and charges with the operator you are joining before you begin.